Website Terms and Conditions

These Terms and Conditions apply to your use of the website BlueCubePools.co.uk, the online store and digital presence of Blue Cube (Europe) Ltd. By accessing or using our site and services, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please do not use this website.

1. Company Information

This website is owned and operated by Blue Cube (Europe) Ltd., a company registered in England and Wales.

Registered Office Address: The Old Pump House, Unit 24 Mill Road, Sharnbrook, Bedford, MK44 1NN
Company Registration Number: 09439430

V.A.T Number: 828 394 886
Email: info@bluecubepools.co.uk
Telephone: 01234 783569

2. Website Use

This website and its contents are intended for use in the United Kingdom and Europe. We do not represent that content available through this site is appropriate or compliant with other local laws outside these regions. Use of the site is at your own risk.

We may restrict or refuse access to any part of the site at any time.

3. Product and Service Information

Product details and technical guidance on this website are for general information only. Customers are responsible for confirming the suitability of products or services before making any alterations to pool systems. Always consult a qualified installer.

4. Orders, Payment, and Fraud

  • All orders are subject to acceptance and stock availability.
  • Orders with mismatched billing and delivery addresses may be cancelled.
  • We reserve the right to request payment via bank transfer before dispatch.
  • Using false information or an invalid payment method is a criminal offence. We track electronic fingerprints to assist law enforcement.

Accepted Payment Methods: Visa, MasterCard, Diners, Maestro, and cheque (with dispatch post-clearance).

All prices are in GBP and include VAT at 20% unless otherwise stated. Prices may change without notice. Errors and omissions accepted (E&OE).

5. Appointments and Cancellations

By booking an appointment, you reserve a time exclusively for you. Cancellations with less than 24 hours’ notice may incur a full fee unless rebooked.

6. Promotions and Discounts

  • The £10 discount for signing up to our mailing list requires a minimum spend of £100.
  • Promotions may be subject to additional terms and can be withdrawn at any time.

7. Delivery and Returns

Delivery is available across the UK and Europe. Estimated times will be provided at checkout, but delays may occur beyond our control.

Returns are accepted under the terms stated in our separate Returns Policy, available upon request or via the website.

8. Warranty

Warranties apply only to the original purchaser and exclude:

  • Improper installation or application
  • Abuse or lack of maintenance
  • Repairs by unauthorised personnel
  • Inadequate power supply (especially for spas)

All warranties are for parts only, and all faulty parts must be returned at the purchaser’s cost.

9. Chemical Sales – EPP Law Compliance

As of 2nd September 2014, customers purchasing certain chemicals (e.g. Aquablanc Active Oxygen Liquid 5L/22kg) must hold a valid Home Office licence under the Explosives Precursors Regulations.

Licences can be obtained at:
www.gov.uk/government/publications/licensing-for-home-users-of-explosives-precursors

We cannot fulfil orders for regulated chemicals without this documentation.

10. Security

We use secure server software (SSL) to protect your data. All sensitive information is encrypted before transmission. We may request proof of identity before releasing certain information.

11. Privacy

Your personal information is handled in accordance with our GDPR-compliant Privacy Policy, available separately on the website. We collect data to fulfil your orders and may use it to notify you of product updates or offers. You may opt out at any time.

12. Intellectual Property

All content, images, logos, trademarks, and design elements on this site are owned by or licensed to Blue Cube (Europe) Ltd. and are protected under UK and international IP laws.

  • You may download material for personal, non-commercial use only.
  • Any public or commercial use (e.g. copying, reposting, adapting) requires written permission.

Unauthorised use of content or trademarks may violate copyright, privacy, and trademark laws.

13. User Submissions

Any material or communication you submit via this website will be treated as non-confidential and non-proprietary and may be used by Blue Cube (Europe) Ltd. for any purpose, including commercial use, without compensation. This is subject to our Privacy Policy.

14. External Links

This site may contain links to other websites. We are not responsible for the content or reliability of external websites. You follow such links at your own risk.

Linking to this website is not permitted without prior written consent from Blue Cube (Europe) Ltd.

15. Limitation of Liability

Use of this site is at your own risk. We are not liable for any:

  • Direct or indirect damages
  • Computer viruses or harmful content
  • Interruption or delay in site access

Everything on the site is provided “as is”, without warranty of any kind (except where explicitly stated).

16. Dispute Resolution & Governing Law

This site and these Terms are governed by the laws of England and Wales. Any disputes shall be handled exclusively by the English courts.

In accordance with EU law, we offer access to the Online Dispute Resolution platform:
Click here
Please use info@bluecubepools.co.uk for correspondence.

17. Modifications

We may revise these Terms & Conditions at any time without notice. The latest version will always be available on the website.

18. Complaints Procedure

If you are unhappy with a product, service, or your experience with Blue Cube (Europe) Ltd., please get in touch with us so we can resolve the issue as quickly as possible.

To make a complaint:

  • Email us at info@bluecubepools.co.uk
  • Call us on 01234 783569
  • Or write to: Customer Services, Blue Cube (Europe) Ltd., The Old Pump House, Unit 24 Mill Road, Sharnbrook, Bedford, MK44 1NN

We aim to acknowledge all complaints within 2 working days and provide a full response within 14 working days.

If you are not satisfied with our response, you may escalate the matter through the EU Online Dispute Resolution platform:
https://ec.europa.eu/odr

For questions about these Terms, please contact us at:
info@bluecubepools.co.uk or 01234 783569

Last updated: [23.06.2025]